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How to find help
This How-to is intended for:
New students
How to find HELP!!!
- History
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Action Performed by Date and Time Comment Publish Portal Admin 2005-10-11 16:20 No comments. Retract Portal Admin 2005-10-11 16:18 No comments. Publish Portal Admin 2005-09-17 01:42 Upgrade to Plone 2.1 Publish Portal Admin 2005-07-21 17:20 These really need to be reviewed and updated
These help files
Obviously there are our Help Files, but on top of that, the information below will show
you some useful places to look. If you ask about something that is covered by these help files then you'll simply be pointed back to them so make sure that you've looked here first. Especially make sure you have checked the FAQ section.
Help Desk.
EECE runs a Helpdesk during semester. It's generally in G01, CWR building from 12:00 to 1:00pm. See the student website front page or the sign outside Computer Support's Office (EECE G70) for more details.
Something is wrong with one of the computers / printers
If one of the computers or printers has a fault then please email support@ee.uwa.edu.au. Make sure that you include in your email:- A good description of what is wrong. The person who is going to try and fix it has to be able find the same error (or simular).
- Which computer has the problem (computer name and room number). There are about 500 computers in the school so things like "the computer in the lab is broken" (unfortunatly I'm not joking) don't give us much to go on.
Unix / Linux Workstations
On all of the Unix workstations are online manual documents called "man pages". To access any of these you can use any of these commands: man, whatis or apropos.
Another way of learning about man is to do a "man man" (at the unix/linux prompt) and go from there.
Windows XP PC's
Many PC applications have a help section, which can be surprisingly useful at times. Searching on Google for error codes may also be helpful. If you are requested to use an application for your course work, ask your tutor or lecturer if there are any particular resources for it that they think may be useful.
Specialised programs used in classes
Computer support is not generally able to help with how to use the specialised programs that you use within your classess. The best paces to get help for these are:- The programs help documentation
- Your laboratory / tutorial / lecture notes
- Your Lab demonstrator / tutor
- Check that the error message is not something to do with the file that you're giving the program. Sometimes you'll be given something that is wrong and part of the exercise is to work out how to fix it or you're required to make some changes before you run it.
